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General Terms and Conditions
You agree that any information or disclosures or
notices supplemental to or under this Agreement or by law or
regulation or any amendments to this Agreement may be sent to you
by electronic communication, including by e-mail to you or by
posting on NAFT Federal Credit Union’s website at
www.naftfcu.coop. By using
the Bank365 service you agree to abide by the terms and
conditions of this Online Access Agreement. Bank365 is
governed by applicable Federal laws and regulations and in
accordance with the applicable laws and regulations of the State
of Texas. Bank365 is used to access information and to perform
transactions on accounts held at NAFT Federal Credit Union. These
accounts are governed by the Membership and Account Agreement that
was provided to you when the account(s) were opened. The terms
“we”, “us”, ”our” and “credit union” refer to NAFT Federal Credit
Union. The terms “you” and “your(s)” refer to each owner of an
account. The term “business day” means every day except Saturdays,
Sundays and Federal Holidays.
In addition to this Online Access and
Electronic Funds Transfer Agreement you agree to be bound by and
will comply with the requirements of the applicable Membership and
Account Agreement, the Credit Union’s rules and regulations, the
rules and regulations of any funds transfer system to which the
Credit Union belongs, and applicable state and federal laws and
regulations.
This Online Access Agreement for accessing your
accounts via NAFT Federal Credit Union’s Bank365 explains the
terms and conditions governing all Credit Union services offered
through NAFT Federal Credit Union’s Online Services (Bank365).
Only accounts that are maintained with NAFT Federal Credit Union
may be accessed through NAFT Federal Credit Union’s online banking
system “Bank365”.
The first time you access any of your accounts
through Bank365 confirms your understanding and agreement to
this Online Access and Electronic Funds Transfer Agreement and
acknowledges your receipt of this disclosure.
Bank365 Password
When you initially sign up for Bank365 by coming
to one of the credit union offices you will be given a password
that will enable you to access your account information through
the Bank365 service. We recommend that you change your password
regularly. It is recommended that you memorize your Bank365
password and do not write it down or give it to anyone. You are
responsible for safeguarding your password and other account
data. We are entitled to act on instructions received under your
password. You agree that NAFT Federal Credit Union may send
notices and other communications to the address shown in our
records and that NAFT Federal Credit Union is not liable to you in
any way if this information is accessed by an unauthorized
person. You agree to keep your account information and password
secure and strictly confidential. You agree to immediately notify
us if you believe your password or account number has been
obtained by an unauthorized person and you agree to change your
password immediately. NAFT Federal Credit Union reserves the
right to cancel any person’s access to Bank365 if it believes
the security of a person’s account information and access has been
breeched. You may cancel your access to Bank365 online services
by contacting our member service department at 956-787-2774.
If you give someone your account number and
password, you are authorizing that person to use the service and
you are responsible for all transactions that person performs
using the service. All transactions that person performs, even
those transactions you did not intend or want performed, are
authorized transactions. You agree to assume responsibility for
all transactions through the service with your NAFT Federal Credit
Union Account Number and Password, up to the limits allowed by
applicable law. Transactions that you or someone acting with you
initiates with fraudulent intent are also authorized transactions.
NAFT FEDERAL CREDIT UNION WILL HAVE NO LIABILITY
TO YOU FOR ANY UNAUTHORIZED PAYMENT OR TRANSFER MADE USING YOUR
ACCESS ID (ACCOUNT NUMBER) AND PASSWORD THAT OCCURS BEFORE YOU
HAVE NOTIFIED US OF POSSIBLE UNAUTHORIZED USE AND WE HAVE HAD A
REASONABLE OPPORTUNITY TO ACT ON THAT NOTICE.
Liability
Except as specifically provided in this Online
Access Agreement or where the law requires different standards,
you agree that neither we nor the service providers shall be
responsible for any loss, property damage or bodily injury,
whether caused by the equipment, software, the credit union, or by
Internet browser providers such as Netscape (Netscape Navigator
browser) and Microsoft (Microsoft Explorer browser), or by
Internet access providers or by online service providers or by an
agent or subcontractor of any of the foregoing, nor shall we or
the service providers be responsible for any direct, indirect,
special or consequential, economic or other damages arising in any
way out of the installation, use or maintenance of the equipment,
software, the Online Services, or Internet browser or access
software.
Transaction Limitations
The number of transfers from a savings account is
limited as described in the applicable Membership and Account
Agreement that was given to you at the time you opened your
account. If a hold has been placed on a deposit made to any
account that you are permitted to transfer from, the funds will
not be available to transfer until the hold expires.
Termination of Services
NAFT Federal Credit Union reserves the right to
terminate this Online Access Agreement and your access to Online
Services through Bank365, in whole or in part, at any time.
Change to Terms, Fees or Charges
NAFT Federal Credit Union reserves the right to
change charges, fees and other terms in this Online Access
Agreement. You will be provided with advice of the change at
least thirty (30) days prior to the effective date of the change
unless an immediate change is necessary to maintain the security
of the system. You may accept or decline the change by continuing
or discontinuing the applicable service.
Disclosure of Account Information
You authorize NAFT Federal Credit Union to disclose
to third parties information you have provided or that we or our
affiliates have obtained about your accounts and the transfers you
make:
• To comply with government agency or court orders
or request; or
• To verify the existence and condition of your
account for a third party, such as a
credit bureau or merchant; or
• Where it is necessary for completing transfers;
or
• To provide services relating to your account or
to offer other products and
services;
• If you give us your permission; or
• In accordance with the Credit Union’s Privacy
Policy which is attached to this
Agreement.
**NAFT Federal Credit Union’s Privacy Policy can be
viewed and printed from our website located at
www.naftfcu.coop.
Click
here to view our Privacy Policy
Negligence
NAFT Federal Credit Union will not be responsible
for member errors or negligent use of the Bank365 service and
will not be responsible for losses due to the following:
· Input
errors or misuse of the Bank365 service.
· Negligent
handling or sharing of passwords leading to unauthorized
access to your accounts.
· Failure
to safeguard your computer during an online home banking
session
· Failure
to report known instances of unauthorized account access within
2 business days.
Protecting your Account
Your role is very important in the prevention of
any wrongful use of your account. You must promptly examine your
statement upon receipt. If you find that your records and ours
disagree, you must immediately call our Member Service Department
at 956-787-2774. In addition to protecting your account
information, you should take precautions to protect your personal
identification information, such as your Social Security Number,
driver's license number, etc. The disclosure of the information by
itself or together with information regarding your account may
allow unauthorized access to your account(s). It is your sole
responsibility to protect personal information with the same level
of care that you protect your account information.
Information about Bank365
Account Access
In order to access your accounts online through Bank365 you must be a member in good standing of NAFT Federal
Credit Union. In addition, you must sign up for Bank365 at any
of the Credit Union’s offices. At the time you sign up for Bank365 you will be assigned an initial password that is used to
access this service. The Bank365 link is located on the credit
union’s home page at
www.naftfcu.coop.
Password
The password used to access the Bank365 system
is case sensitive allowing upper and lower case letters to be
used. It is also alpha numeric allowing both letters and numbers
to be used. The password must contain at least 7 characters and
will accept a maximum of 15. It is also required for you to use at
least one number and one letter. For added security, it is highly
recommended that you safeguard your password, change it
regularly. To change your password click on the services button
on the Bank365’s main menu screen.
Account Types
The following account types can be accessed through
Bank365 for informational purposes:
·
Share Savings trailer (00)
·
Share Draft (Checking)
trailers (91) (92) (93),
·
Special Savings trailer (61)
·
Christmas Club Account (63)
·
IRA Club Accounts (64 – 69)
·
Term Share Certificates
(71-79)
·
IRA Term Share Certificates
(81-89)
·
Loan Trailers (21-39)
Monetary transactions are limited to transfers
between trailers within the same account.
The type of transfers that are allowed are as
follows:
·
Share Savings trailer (00) to
trailers (61, 62, 63, 91, 92, 93, 21-39)
·
Special Savings trailer (61)
to trailers (00, 62, 63, 91, 92, 93, 21-29)
·
Share Draft (Checking)
trailers 91, 92, 93 to trailers (00, 61, 62, 63, 21-29)
·
Personal Savings trailer (62) to trailers 00, 61,
63, 91, 92, 93, 21-39)
Fees
Currently there are no monthly service fees
associated with accessing your accounts through Bank365.
However, for regular share and Special Savings accounts, a fee of
$1.50 will be assessed for each withdrawal or transfer in excess
of three (3) withdrawals or transfers per month. For transfers
from personal savings account (62), a fee of $5.00 will be
assessed for each withdrawal or transfer in excess of two (2) per
month.
For other services accessed through Bank365 the
following fees apply:
Loan Application Fee for Signature
Loans $20.00
Loan Application Fee for Secured
Loans $10.00
Draft Order Fee
$ 3.00
Electronic Mail (e-mail)
Through Bank365 you are able to communicate with
the credit union via e-mail to apply for services such as loans,
new accounts and Bank365. However, in most cases you will be
required to come into one of our offices to complete the process
to sign the appropriate documents and receive the necessary
disclosures. For other purposes you may contact the credit union
via our regular e-mail address at
naft@naftfcu.coop or you may contact the credit union by
telephone at 956-787-2774.
Current Bank365 Services
· Current
Account
Balances
·
90 Days of Account History
·
Payroll or ACH Distribution
·
Loan Information
·
Demo Button
·
Loan and Savings Calculator
·
Submit Loan Applications
· Apply
for Membership, New Accounts, Loans, and Credit Cards via
secured e-mail
·
On-line help screens
·
Download information to
Quicken or MS Money
·
Transfer funds between
trailers of the same account.
·
Useful Links Page
·
Multiple Display and Sort
Options
·
Draft (check) images
New Bank365 Services
NAFT Federal Credit Union may in the future offer
new online services through Bank365. We will update the Online
Access Agreement to inform you of these services. By utilizing
the new services you agree to be bound by the terms contained in
this agreement.
Minimum System (hardware)
Requirements
·
486 processor
·
8MB of RAM
·
Internal or External Modem
with 14.4K bps
·
Printer or PC for screen
prints
·
Windows 95, Windows NT 4.0 or
higher
·
Netscape 3 or above or
Internet Explorer 3.02 or
·
Macintosh OS 7.6 or higher
with Netscape 3 or higher
·
Standard TCP/IP Internet
Service Connection
·
Any version of Intuit Quicken,
or Microsoft Money for downloads
·
Web Browser that utilizes a
128-bit encryption, Bank365 supports all
browsers of Microsoft Internet
Explorer 4.01 or Netscape Communicator
4.5 or higher
Bank365 Hours of Operation
Bank365 is available seven days a week, 24 hours
a day. At times the system may be unavailable due to system
maintenance. At these times you may use C-U by Phone or come into
one of our offices.
ATM CARD,
VISA CHECK CARD AND ELECTRONIC FUND TRANSFERS AGREEMENT AND
DISCLOSURES
AGREEMENT
1. Issuance
of Card or Personal Identification Number. In this Agreement
and Disclosures (“Agreement”), the words “you,” “your,” and
“party” refer to any person to whom a NAFT Federal Credit Union
ATM Card or VISAâ Check Card (collectively, “Card”) is issued, any
person to whom a Personal Identification Number (“PIN”) is issued
in connection with any such Card or other electronic fund transfer
service, any person authorized to use or given access to use to
any such Card or PIN, and any owner on any Credit Union Account
which may be accessed by the Card or the PIN. The words “we,”
“us,” “our,” and “Credit Union” refer to NAFT Federal Credit
Union. You agree that any use of a Card or PIN by you shall be
governed by the terms and conditions set forth in this Agreement,
as well as the terms of your Account Agreement with us, which is
incorporated into this Agreement by reference.
2.
Overdrafts. You agree that you will not use your Card and PIN
to withdraw or transfer funds from your Account in amounts
exceeding the available balance in your Account at the time of any
such transfer. You agree that we will be under no obligation to
make a withdrawal or transfer if there are insufficient funds in
your Account. If your Account has sufficient funds to cover one or
more but not all checks, withdrawal orders, or electronic fund
transfers during any given business day, we may honor those items,
allow those withdrawals, or make any such electronic fund
transfers in any order that we choose in our sole discretion
including first honoring any such checks, orders, or transfers
payable to us, and dishonoring or refusing any item, order, or
transfer for which there are insufficient funds available
thereafter.
3.
Card Security. You agree to keep your Card and PIN in a place
of safekeeping, to refrain from disclosing your PIN to any third
party, to refrain from writing your PIN on your Card, and to
refrain from recording or displaying your PIN in such a manner
that it will be accessible by third parties. You agree that the
use of the Card or PIN by (i) you, (ii) any other applicant, (iii)
any party to any of your Accounts that may be accessed by the
Card, (iv) anyone you permit or authorize to use your Card or PIN,
and (v) anyone to whom you disclose your PIN or give access to
your Card or PIN shall be deemed an authorized use for which you
shall be liable. You are responsible for reporting the loss or
theft of your Card or PIN to us as soon as possible after the loss
or theft.
4.
Surrender, Cancellation, and Amendment.
You agree to surrender your Card to us upon demand. You agree,
further, that the Card shall at all times remain our property and
that we may terminate any one or more electronic fund transfer
services or cancel this Agreement at any time, subject to such
notification as may be required by applicable law. You also agree
that we may amend, supplement, or add to this Agreement and
Disclosures from time to time, subject to such notification as may
be required by applicable law.
DISCLOSURES
1.
Transfer Types. The following electronic fund transfer
services are available:
ATM
Card
Account
Access –
You may use
your NAFT Federal Credit Union ATM Card and PIN to:
-
Withdraw
cash from your Checking Account
-
Withdraw
cash from your Savings Account
-
Transfer
funds between your Checking and Savings Accounts
-
Inquire
as to the balance in your Checking and Savings Accounts
-
Pay for
purchases at places that have agreed to accept the Card
Some of
these services may not be available at all terminals.
Transfer
Limitations –
You may
purchase goods or service through point of sale transactions and
or obtain cash from an automated teller machine up to an aggregate
maximum of $610.00 per day. Automated teller machine transactions
are limited to $110.00, and point -of - sale transactions are
limited to a maximum of $510.00 per day when the network is
offline. The number of transfers from a savings account is limited
as described in the applicable Membership and Account Agreement
that was given to you at the time you opened your account. If a
hold has been placed on a deposit made to any account that you are
permitted to transfer from, the funds will not be available to
transfer until the hold expires.
Fees
and Charges -
There is no charge for use of your NAFT Federal
Credit Union ATM card at Automated Teller Machines owned and
operated by NAFT Federal Credit Union and there are generally no
fees associated with Point-of-Sale (POS) transactions. However,
NAFT Federal Credit Union charges a transaction fee for use
of the card at non-proprietary Automated Teller Machines (ATM
owned and operated by parties other than NAFT Federal Credit
Union) in addition to any charge the owner of the machine imposes
for the transaction(s). Please refer to your NAFT Federal Credit
Union Rate and Fee Schedule for fees charged for ATM
transactions.
See
Section 2 below for additional transfer limitations that apply to
ATM Card transactions.
VISA
Check Card
Account
Access –
You may use
your VISA Check Card and PIN to perform the same types of
transactions as disclosed above for the ATM Card. Signature-based
transactions do not require a PIN but may require positive
identification.
Some
of these services may not be available at all terminals.
Transfer
Limitations –
You may
purchase goods or service through point of sale transactions and
or obtain cash from an automated teller machine up to an aggregate
maximum of $610.00 per day. Automated teller machine transactions
are limited to $110.00, and point -of - sale transactions are
limited to a maximum of $510.00 per day when the network is
offline. Non-PIN (Signature) based transactions are limited to a
maximum of $1,500.00 per day. Non-PIN based transactions are
limited to $510.00 when the network is offline.
Fees and Charges -
There is no charge for use of your NAFT Federal
Credit Union VISA Check Card at Automated Teller Machines owned
and operated by NAFT Federal Credit Union. However, NAFT Federal
Credit Union charges a transaction fee for use of
the card at non-proprietary Automated Teller Machines (ATM owned
and operated by parties other than NAFT Federal Credit Union) in
addition to any charge the owner of the machine imposes for the
transaction(s). Please refer to your NAFT Federal Credit Union
Rate and Fee Schedule for fees charged for VISA Check Card
transactions.
See Section
2 below for additional transfer limitations that apply to VISA
Check Card transactions.
Audio Response System
Account Access –
You may use
your Audio Response PIN to:
-
Transfer
funds between your Checking and Savings Accounts
-
Obtain
your recent Account history and balance information
-
Make
payments on your loan accounts with us by transferring from your
NAFT Federal Credit Union Checking or Savings Account(s)
-
Please
refer to our Audio Response brochure for a complete list of all
available services
Transfer
Limitations –
See Section 2 below for transfer
limitations that apply to Audio Response transactions.
Home
Banking Service
Account
Access -
You may use
your Home Banking PIN to:
-
Transfer
funds from your Savings and Checking Accounts
-
Obtain
your recent Account history and balance information
-
Make
payments on your loans with us from your Checking and Savings
Accounts
Your
contractual arrangement for the Bank365 Online Access agreement
may provide for additional terms, conditions, disclosures, and
limitations.
Transfer
Limitations –
See Section 2 below for transfer
limitations that apply to Home Banking Service transactions.
Direct
Deposit and Preauthorized Withdrawal Transfers
You may make arrangements for
certain direct deposits to be accepted into your Checking or
Savings Accounts or to pay certain recurring bills from your
Checking account(s).
Transfer
Limitations –
See Section 2 below for transfer
limitations that apply to Direct Deposit and Preauthorized
Withdrawal transfers.
Other Withdrawal
Transfers
If you pay for something by
check and the merchant permits, you may authorize the merchant to
convert your check to an electronic fund transfer. You may also
authorize a merchant to electronically debit your Checking Account
for returned check fees. You are deemed to have authorized these
transfers if you sign an authorization or if you engage in the
transaction after receiving notice that the transfer will be
treated as an electronic fund transfer.
2.
Transfer Limitations for Membership Share Accounts.
Under government regulations that apply to your
Membership Share, Special Club, Christmas Club, Sammy or Spirit
Savings, and IRA Share Accounts, you may not make more than six
transfers and withdrawals, or a combination of such transfers and
withdrawals from these Accounts, per calendar month to another
Account of yours at the Credit Union or to a third party by means
of a pre-authorized or automatic transfer, or telephonic
agreement, order, or instruction (including transfers by personal
computer or other data transmission) and no more than three of the
six transfers may be made by check, draft, debit card, or similar
order made by you and payable to third parties. Withdrawals by
mail, messenger, ATM, or in person, and transfers to make payments
on your loans with us are not included in this limitation. But
automatic or preauthorized transfers from your Accounts to make
payments on loans that your family members may have with us are
counted against this transaction limitation. If you exceed the
number of transfers permitted, your Account may be closed.
Preauthorized ACH debits or point of sale (Electronic) debits from
your Membership Share, Personal Savings, Special Savings, Escrow
Accounts, Christmas Club, IRA Share, Sammy or Spirit Savings
accounts are prohibited by Credit Union Policy.
3. .
Fees. Please refer to our Fee Schedule accompanying this
Agreement for disclosures of fees and charges that apply in
connection with your use of electronic fund transfers services. In
addition to the fees disclosed on our Fee Schedule, when you use
an ATM not owned by us, you may be charged an additional fee by
the ATM operator or any network used. And you may be charged an
additional fee for a balance inquiry even if you do not complete a
fund transfer.
4.
Business Days. Our business days are Monday, Tuesday,
Wednesday, and Thursday from 10:00 a.m. to 5:00 p.m., Friday from
10:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 1:00 p.m.,
excluding holidays observed by the Credit Union and days, which
due to circumstances beyond our control, we are unable to open and
carry on substantially all business functions.
5.
Documentation.
(a)
Terminal Transfers.
You can get
a receipt at the time you make any transfer to or from your
Account using an ATM or a point‑of‑sale terminal.
(b)
Periodic Statements. You will receive a monthly Account
statement from us for your Checking and Savings Accounts if there
is electronic fund transfer activity on the Account during a given
month. In any event, you will receive a statement for your
Accounts at least quarterly.
(c)
Direct Deposits. If you have arranged to have direct deposits
made to your Account at least once every 60 days from the same
person or company, you can call us at (956) 787-2774 to find out
whether or not the deposit has been made. If the only possible
electronic fund transfers to or from your Account are
preauthorized transfers, you will receive a statement for your
Accounts quarterly.
6.
Preauthorized Payments.
(a)
Right to Stop Payment of Preauthorized Transfers and Procedure for
Doing So. If you have arranged in advance to make regular
payments from your Account, you can stop any of these payments.
Here’s how:
Call us or
write to us at the telephone number or address listed in these
disclosures in time for us to receive your request three business
days or more before the payment is scheduled to be made. If you
call, we may also require you to put your request in writing and
get it to us within 14 days after you call. We will charge a fee
as set forth in our Fee Schedule for each stop payment order you
give.
(b)
Notice of Varying Amounts. If these regular payments may vary
in amount, the person or company you are going to pay will tell
you, ten days before each payment, when it will be made and how
much it will be. You may choose instead to get this notice only
when the payment would differ by more than a certain amount from
the previous payment or when the amount would fall outside certain
limits that you set.
(c)
Liability for Failure to Stop Payment of Preauthorized Transfer.
If you order us to stop one of these payments three business days
or more before the transfer is scheduled, and we do not do so, we
will be liable for your losses or damages.
7.
Contact in Event of Unauthorized Transfer.
If you believe your Card or PIN has been lost or stolen or that
someone has transferred or may transfer money from your Account
without your permission, call:
(956)
787-2774
or write
to:
NAFT
Federal Credit Union
P.O. Box
771
Pharr Texas
78577-0771
You
may report a lost or stolen ATM Card after hours by calling (956)
787-2774. You may report a lost or stolen VISA Check Card after
hours by calling (800) 888-0085.
8.
Confidentiality. We will disclose information to third parties
about your Account or transfers you make:
(a) Where
it is necessary for completing transfers, or
(b) In
order to verify the existence and condition of your Account for a
third party, such as a credit bureau or merchant, or
(c) In
order to comply with government agency or court orders, or
(d) If you
give us your written permission.
9.
Your Liability for Unauthorized Transfers and
Advisability of Prompt Reporting.
Tell us AT
ONCE if you believe your Card or PIN has been lost or stolen.
Telephoning is the best way of keeping your possible losses down.
You could lose all the money in your Account.
(a)
For Point-of-Sale Transactions with Your VISA Check
Card.
If you believe your Card or PIN has been lost or
stolen, you will not be liable once you notify us that someone may
or has used your Card or PIN without your permission. The
foregoing liability limitation does not apply if you are grossly
negligent or fraudulent in the handling of your Account or your
Card. In those cases, your liability will be determined under the
standards set forth below for all other transactions.
(b)
For All Other Transactions.
If you tell
us within two business days, you can lose no more than $50 if
someone used your Card or PIN without your permission.
If you do
NOT tell us within two business days after you learn of the loss
or theft of your Card or PIN, and we can prove we could have
stopped someone from using your Card or PIN without your
permission if you had told us, you could lose as much as $500.
Also, if
your statement shows transfers that you did not make, tell us at
once. If you do not tell us within 60 days after the statement
was mailed to you, you may not get back any money you lost after
the 60 days if we can prove that we could have stopped someone
from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital
stay) kept you from telling us, we will extend the time periods.
10.
Credit Union's Liability. If we do not complete a transfer to
or from your Account on time or in the correct amount according to
our agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will NOT be
liable, for instance:
-
If,
through no fault of ours, you do not have enough money in your
Account to make the transfer.
-
If the
terminal or system where you are making the transfer does not
have enough cash.
-
If
the ATM or system was not working properly and you knew about
the breakdown when you started the transfer.
-
If
circumstances beyond our control (such as fire or flood) prevent
the transfer, despite reasonable precautions that we have taken.
-
If the
funds in your Account are subject to an administrative hold,
legal process, or other claim.
-
If the
failure to properly complete the transaction is caused by
erroneous information supplied by you or your agent.
-
If you
have closed the Account from which you have preauthorized
electronic fund transfers.
-
There may
be other exceptions stated in our agreement with you.
11. In
Case of Errors or Questions about Your Electronic Transfers.
Call or write us at the telephone number or address listed in
these disclosures as soon as you can if you think your statement
or receipt is wrong or if you need more information about a
transfer listed on the statement or receipt. We must hear from
you no later than 60 days after we sent the FIRST statement on
which the problem or error appeared.
-
Tell us
your name and Account number.
-
Describe
the error or the transfer you are unsure about, and explain as
clearly as you can why you believe it is an error or why you
need more information.
-
Tell us
the dollar amount of the suspected error.
If you
tell us orally, we may require that you send us your complaint or
question in writing within ten business days.
We will
determine whether an error occurred within ten business days after
we hear from you and will correct any error promptly. If we need
more time, however, we may take up to 45 days to investigate your
complaint or question. If we decide to do this, we will
provisionally credit your Account within ten business days for the
amount you think is in error, so that you will have use of the
money during the time it takes us to complete our investigation.
For VISA Check Card point-of-sale (non-ATM) transactions, we will
provisionally credit your Account within five business days for
the amount you think is in error unless we determine that the
circumstances or your Account history warrants a delay of up to
ten business days. If we ask you to put your complaint or question
in writing and we do not receive it within ten business days, we
may not credit your Account.
For errors
involving new Accounts, point-of-sale, or foreign-initiated
transactions, we may take up to 90 days to investigate your
complaint or question. For new Accounts, we may take up to 20
business days to credit your Account for the amount you think is
in error.
We will
tell you the results within three business days after completing
our investigation. If we decide that there was no error, we will
send you a written explanation. You may ask for copies of the
documents that we used in our investigation.
12.
VISA Check Card Currency Conversion. If you effect a
transaction with your VISA Check Card in a currency other than
U.S. dollars, the rate of exchange between the transaction
currency and the billing currency used for processing the
international transaction will be: (i) a rate selected by VISA
from the range of rates available in wholesale currency markets
for the applicable central processing date, which rate may vary
from the rate VISA itself receives, or (ii) the government
mandated rate in effect for the applicable central processing
date; and in each instance, plus a 1% Foreign Transaction Fee. The
Foreign Transaction fee will apply to all international purchase,
cash advance, and Account credit transactions.
13.
Illegal Transactions.
You agree that you will not cause or allow your
Card or PIN to be used in any manner or for any transaction that
we believe poses an undue risk of illegality, and we may refuse to
authorize any such use or transaction. If you use your Card or PIN
for a transaction that is determined to be illegal, you will be
liable for the transaction. You also waive any right to take legal
action against the Credit Union for your illegal use of your Card
or PIN and agree to indemnify and hold harmless the Credit Union
and VISA International, Inc. from and against any lawsuits, other
legal action, or liability that results directly or indirectly
from such illegal use.
14.
ATM Safety Precautions. Exercise discretion when using an ATM
or night deposit facility. Observe basic safety precautions.
Prepare for any ATM transactions prior to approaching the ATM or
night deposit facility. Retain your receipts, and do not leave
them at the ATM or night deposit facility. Do not lend your Card
to anyone, and do not leave your Card or any other documents at
the ATM or any night deposit facility. Keep your PIN secret and
memorize it. Do not give anyone information regarding your Card or
PIN over the telephone. When using an ATM, place your body in a
position so that you will prevent others from observing your PIN
when entered. At any ATM or night deposit facility, keep a lookout
for any suspicious activity near the facility and assure yourself
that the facility and all approaches to the facility are well
lighted. Conceal cash received from an ATM to the best of your
ability and count it after you have left the ATM. If anyone offers
assistance while you are operating an ATM, do not accept it. If
you have begun a transaction, consider canceling the transaction
and leaving the ATM location. Finally, compare your receipts
against the statements you receive and notify us immediately if
you suspect that an error or unauthorized transaction has
occurred.
Bill Payment Agreement &
Disclosures
Welcome to Bank365 Bill Payment Service. Use of the Bill Payment
Service indicates acceptance of terms and conditions set forth
in this Bill Payment Agreement & Disclosures (“Agreement”) as
this may be amended from time to time. This Agreement is
provided in electronic form, and by using the Bill Payment
Service you agree to accept the Agreement in that form. Please
read the Agreement carefully because it is our legal agreement
with you that governs your use of our Bill Payment Service.
1. INTRODUCTION
Through Bank365, you may subscribe to our optional Bill Payment
Service. The Bill Payment Service allows you to schedule
payments through the Internet for current, future, and recurring
bills from your checking account with us.
You may use our Bill Payment Service to direct us to make
payments from your designated checking account to the Payees you
choose in accordance with this Agreement. The terms and
conditions of this Agreement are in addition to the agreements,
disclosures and other documents in effect from time to time
governing your deposit account with us, including the Deposit
Account Agreement & Disclosures (“Deposit Agreement”), and the
Bank365 Agreement & Disclosures.
“Bill Payment Service” and/or “Service” means the bill payment
service that NAFT Federal Credit Union makes available over the
Internet. “Credit Union”, “bank”, “we”, “our”, or “us” means
NAFT Federal Credit Union. “Account” means the deposit account
you designate to process Bill Payment transactions through.
"Payee" or “Merchant” means anyone you designate and we accept
as a payee. “Payment” means your remittance to a payee.
2. REQUIREMENTS & RESTRICTIONS
To subscribe to Bill Payment, you must designate a specific
checking account to process your Bill Payment transactions
through. The account you designate for this purpose must be in
good standing with us in accordance with our criteria.
Requirements for dual signatures on checks do not apply to the
Bill Payment Service.
3. PAYEE DESIGNATION
You can use the Bill Payment Service to make payments to almost
any Payee or Merchant you want, including individuals, local
service providers, utilities, credit cards, or to make mortgage
or loan payments, or charitable donations, etc.
The Bill Payment Service cannot be used to make payments for the
following:
• Tax payments to the Internal Revenue Service or any state,
local or other government agency;
• Court-ordered payments such as child support or alimony; and
• Payees located outside of the United States.
By furnishing us with the names of your Payees (Merchants and/or
individuals) and their addresses, you give us authorization to
follow the Payment instructions, which you provide to us. When
we receive a Payment instruction for the current date or a
future date, we will remit the funds to the Payee on your behalf
from the funds in your designated Account, on the day you have
instructed them to be sent (“Payment Date”). We are not
obligated to pay funds from your Account if the available
Account balance is insufficient to cover the Payment. Funds for
ALL bill payments, whether paid electronically or by check, will
be withdrawn from your Account no later than three (3) business
days following the Payment Date.
We are not responsible if a Payment cannot be made due to
incomplete, incorrect, or outdated information provided by you
regarding a Merchant.
4. MAKING / SCHEDULING PAYMENTS
You may use the Bill Payment Service to authorize recurring
payments or non-recurring payments. Recurring payments are
payments that you schedule in advance to recur at substantially
regular intervals in the same amount to the same Payee.
Recurring Payments may be scheduled for up to ten (10) years.
Non-recurring Payments are a single, one-time Payment to a
specified Payee. Non-recurring Payments may be scheduled to be
initiated up to eighteen (18) months in advance.
Payments are processed Monday through Friday at 1PM Central
Time, except on Federal holidays. If you attempt to schedule a
Payment on a weekend or Federal holiday, you will be prompted to
select a different date, or the Payment will be processed on the
preceding business day if it is an auto recurring Payment. The
Payment method may be electronic or by check. The first Payment
to a Merchant must be scheduled at least five (5) business days
prior to the due date for each Payment (recurring or variable)
to allow adequate time for the Payment to reach the Payee. The
due date is the date the Merchant has designated for payment,
and should not be adjusted for any grace period or late date
accommodations the Merchant may provide. Once the Service has
been notified whether a Merchant accepts electronic payments or
requires a paper check, after making the first Payment to that
Merchant, the Service will display a message indicating that the
Merchant requires either a two (2) day lead time for an
electronic payment, or a five (5) day lead time if a paper check
sent by regular mail is required.
Any Payments made with the Bill Payment Service require
sufficient time for your Payee to credit your Account with them
properly. To avoid incurring a finance charge or other charge,
you must schedule a Payment sufficiently in advance of the due
date of your Payment. If you fail to schedule your Payment
according to the recommended timeframe, we will not be
responsible for the late fees or finance charges. We will not be
liable if any third party, through whom any Payment is made,
fails to properly transmit the Payment to the intended Payee.
You agree to have available collected funds on deposit in the
Account you designate in amounts sufficient to pay for all
Payments requested, as well as any other payment obligations you
have to us. We reserve the right to disable access to the bill
pay service if you fail to comply with this requirement or any
other terms of this Agreement. You further agree that we, at our
option, may charge any of your accounts with us to cover such
payment obligations.
No single payment from NAFT Federal Credit Union Bill
Payment Service can exceed $2,500.00.
5. CHANGE OR DELETE PAYMENTS /
STOP PAYMENTS
Any Payment can be changed or cancelled; provided you access the
Service prior to 1PM Central Time on the business day the
Payment is going to be processed.
We shall not be liable to you due to a stop payment request if
your order to do so is not presented prior to the time the check
has cleared. Once the Payment has cleared, you can no longer
stop payment.
6. PAYMENT GUARANTEE
If all Payment guidelines were followed and a Payment is still
posted late to your Account with a merchant resulting in a late
fee, at our discretion, we will make an attempt to have the
Merchant waive the late fees. If the Merchant is unwilling to
waive late fees, up to $50 in late fees assessed by the Merchant
will be covered by us. However, due to factors beyond our
control such as the U.S. Mail and payment processing at the
Merchant, it is not guaranteed that a Payment will post on the
fifth business day (or second, if issued electronically). It is
imperative to note that Merchant grace periods are not taken
into consideration, and if adequate lead time prior to the
payment due date was not allowed by you in scheduling the
Payment, this Guarantee is void.
NOTE: If the Merchant is not willing to discuss late fees or
status of the account with us, you will be notified and advised
that the Merchant requires your authorization before further
discussions can occur between us and the Merchant.
7. LIABILITY
You are solely responsible for controlling the safekeeping of
and access to your Bill Payment information. You are liable for
all transactions you make, or that you authorize another person
to make, even if that person exceeds his or her authority. If
you want to terminate another person's authority, you must
change your Bank365 logon password. In the event that you have
experienced unauthorized access to our Bill Payment, you must
notify us of the unauthorized access, identify any Payments made
or potential Payments scheduled, and change your logon
information.
You will be responsible for any Payment request you make that
contains an error or is a duplicate of another Payment. We are
not responsible for a Payment that is not made if you did not
properly follow the instructions for making the Payment. We are
not liable for any failure to make a Payment if you fail to
promptly notify us after you learn that you have not received
credit from a Payee for a Payment. We are not responsible for
your acts or omissions or those of any other person, including,
without limitation, any transmission or communications facility,
and no such party shall be deemed to be our agent.
In any event, we will not be liable for any special, indirect,
consequential, incidental, or punitive losses, damages, or
expenses in connection with this Agreement or the Service, even
if we have knowledge of the possibility of them. We are not
liable for any act, failure to act or delay in acting if it is
caused, in whole or in part, by any cause beyond our reasonable
control.
8. INACTIVITY
If you do not access or use the Bill Payment Service for a
period of more than ninety (90) days, we may in our sole
discretion, terminate your access to and use of the Bill Payment
Service without notice to you.
9. TERMINATION
We reserve the right to terminate your use of Bill Payment at
any time without prior notice to you.
If, for any reason, you should want to terminate your use of our
Bill Payment Service, we recommend that you cancel all future
Payments and transfers at the same time you terminate the
Service, either by deleting the Scheduled Payments yourself or
by contacting the Credit union as stipulated below. We will
delete all outstanding payments (both one-time and recurring),
as part of your Service termination.
We are not responsible for any fixed Payment made before we have
a reasonable opportunity to act on your termination notice. You
remain obligated for any and all Payments made by us on your
behalf through the Bill Payment Service.
Should you opt to discontinue any of the Accounts or Services to
which this Agreement pertains, written notice must be provided
to us immediately at the following address.
NAFT Federal Credit Union
P.O. Box 771
Pharr, TX 78577
10. AGREEMENT ASSIGNMENT AND
AMENDMENT
We may assign this Agreement to any affiliate, parent or other
company. We may also assign or delegate certain of its rights
and responsibilities under this Agreement to such third parties
as we may elect upon notice to you whereupon we shall be
released from any and all further liability or responsibility
related thereto.
We reserve the right to amend or cancel any of the provisions of
this Agreement, including changes to any fees, costs, or
assessments. We may amend or cancel any provision or charge by
disclosing the change electronically, and, at our option, by
sending you notification in addition thereto. We will provide
notice of thirty (30) days of any changes (or such lesser period
as may be allowed by applicable law) unless an immediate change
is necessary to maintain the security of the system. You may
choose to accept or decline amendments, cancellations or changes
by continuing or discontinuing the accounts or services to which
these changes relate, at your option. We also reserve the
option, in our business judgment, to waive, reduce or reverse
charges or fees in individual situations.
11. MONTHLY SERVICE FEE
If you choose to enroll in NAFT Federal Credit Union’s Bill Payment
service you agree to pay a monthly service fee of $1.00 per
month which will be deducted from your Share/Draft Checking
account that is associated with your Bill Pay Service. The fee
will be charged on the last day of each month beginning on the
month following your enrollment date until the service has been
terminated.
12. SECURITY
You agree to protect the confidentiality of your account
number, user name/identification and password at all times. You
also agree that you will not leave your computer unattended
without signing off and closing all programs associated with
NAFT Federal Credit Union’s Bank365 and/or NAFT Federal Credit
Union’s Bill Payment service.
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